01
Deployment Enquiries
Include the target region, expected service type, hostname and preferred deployment window.
Service contact
Get in touch with the infrastructure team.
Use your existing account, service or project contact channel for deployment, support and operational enquiries.
02
Technical Support
Include timestamps, affected endpoints, observed errors and any relevant diagnostic output.
03
Security Reports
Include the affected hostname, source information, evidence and steps needed to reproduce the issue.
Information to include
- Affected hostname and region
- Date, time and timezone of the event
- Expected behavior and observed behavior
- Relevant logs, screenshots or connection tests
Please avoid sending passwords, private keys or API credentials in a support request.